Position: Software Support Specialist – Hybrid (Monday-Wednesday in Denver office)
Reports to: Technical Product Owner
Status: Non-Exempt
Hours: 40 hours/week
Purpose: We’re looking for a multi-talented Software Support Specialist to be a go-to resource for our digital
systems and software solutions. This hybrid role blends software testing, staff training, system documentation, and technical support. The ideal candidate thrives in a collaborative environment, loves solving problems, and can pivot seamlessly between behind-the-scenes tech and front-facing team support.
Key Responsibilities
- Design and deliver interface mock-ups in Photoshop and obtain approval prior to development assignment.
- Develop comprehensive test plans based on task and feature requirements.
- Lead detailed QA testing for individual tasks and major system releases, coordinating efforts with a team of volunteer testers.
- Oversee and coach QA testers, providing structured test documentation and guidance.
- Work with system users and testers to verify and replicate all reported issues/bugs to provide specifics to the developers.
- Become a subject matter expert in internal systems, including:
o Fusion (Internal ERP System)
o Microsoft Teams
o Asana
o GivingFuel
o HubSpot
o GoHighLevel - Train new employees on the effective use of company software solutions and tools.
- Create, update, and maintain department-wide Standard Operating Procedures (SOPs) for system usage.
- Offer responsive and empathetic customer support to internal staff for software-related questions and issues.
Job Qualifications
- Follower of Jesus and able to faithfully sign and uphold the MomCo Faith and Values Statement.
- Proficiency in Photoshop or other design/mock-up tools.
- Strong organizational skills with the ability to coordinate and lead collaborative testing efforts.
- Familiarity with one or more of the listed platforms is a strong plus.
- Excellent written and verbal communication skills.
- Passion for continuous learning and empowering others through knowledge sharing.
- Excellent communication skills with a customer-service mindset.
- Strong multitasking ability and comfort navigating both digital tools and physical office needs.
- Friendly, organized, and helpful—ready to jump in wherever support is needed.
Benefits and Pay
- Annual salary range: $24-$26/hour, depending on experience and qualifications.
- Eligible to participate in a variety of benefits:
- Unlimited PTO
- Healthcare Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- 403 (b) Retirement Savings Plan
- Short-term Disability Insurance
- 13 holidays per year
- 1 spiritual retreat day per year
How to Apply
Send your resume and cover letter to employment@themom.co so that we can get to know you better. Applications with no cover letter will not be considered.